Using the S360 Client Portal

Using the S360 Client Portal

Requests

Have a request? Just submit your request as a new ticket and we will get to work on it!



When you submit your ticket, it will be passed on to the appropriate people on our client services team and addressed.

Ticket Statuses

After you ticket is submitted it will be added to your account as an open ticket. From here you will be able to see the status of your request at any time and you will be able to participate in on-going discussion around your request (which can be individual or include your whole team). You will also have the ability to filter tickets for your organization according to their status (open vs closed tickets) and who created them (you or a member of your team).

Transitioning Discussions from Basecamp

Any outstanding or ongoing discussions from the Basecamp system can be copied into your portal as existing tickets. If there is something that you are looking for that was not copied over or that you would like duplicated into this system, please contact mpontbriant@evpco.com to have this information transferred.

Questions

Have a question about our new client portal? Feel free to contact mpontbriant@evpco.com or use our new chat feature for support.
    • Related Articles

    • Getting Started: Tips for New Clients

      Congratulations on your decision to work with Evolution Labs and use the S360 product line! Before we dive into the specific steps that will ensure a smooth set up process, there are two essential elements to a successful S360 program: Deep ...
    • S360 Messaging

        Individual User to User Messaging S360 offers the opportunity for users to communicate with one another through private* direct messages. Aside from it’s usage at the Yield stage when users being making friends, direct messaging is available in all ...
    • Driving Program Awareness

      Here's the bottom line... the best program in the world is worthless if nobody knows about it. So the challenge and opportunity with S360 is to make sure that people know about it. To facilitate that we will craft a communications strategy to invite ...
    • Ambassadors: Your S360 Strategy

      Current students, known in S360 programs as Ambassadors (you can also customize this naming) play an integral role in your program.  Ambassador Activity Ambassadors should be active in the program on a regular basis. During peak activity periods (in ...
    • Getting The Most Out of Your S360 Data

      S360 programs include a reporting center that provides a wealth of data resources that can inform your admissions decisions. There are numerous ways to use the reporting center, but we'll focus on the three most common ways that S360 clients use ...